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The Ideal Customer Experience Journey

$197.00

 

 

Teach Your Clients What it REALLY Takes to Make Customers Happy!


Use our done-for-you course kit to deliver your own, branded online course or in-person event that helps them focus on delivering a full customer experience to convert their prospects to lifelong, loyal advocates. 

Everything you need to attract students to your course, so you can close more sales...

ready-to-go course, saving you months of time on content creation...

The ability to edit, customize, and brand the materials, so it fits your market & your personality...

A Complete "Course-In-A-Box," At A Fraction Of The Cost Of Starting From Scratch...

Here's why your students will love The Ideal Customer Experience Journey...

First, let's wipe out a myth that a lot of business owners cling to:  

Customer Service is NOT the key to winning lifelong customers. Sure, it's extremely important. Don't get me wrong. But it's the full 'Customer Experience' that really matters.  

What's the Customer Experience? It's the full range of experiences and the emotions they produce.... at EVERY STEP of your customer's journey with you.

  • From before customers even know who you are 
  • Through getting to know you 
  • Making their first purchase 
  • ....and 'happily ever after'

Why should you be teaching people about the Customer Experience? Think about it this way: Each experience customers have along their journey can MAKE or BREAK their relationship with a business, but....  

A really great experience can win over the most resolute prospect. However, people need your help to get it right. It's definitely NOT EASY, and there are loads of complicated tools and processes out there for mapping the Customer Experience. 

That's why we created a customizable training program that's step-by-step and all ready for you to teach:

We designed this course for you to be able to teach and sell to any small business, solo entrepreneur, or independent business owner.  

You'll teach people:

  •  Exactly what the customer experience means and why it's so critical to their business success 
  •  How to make a simple map of their current customer experience 
  •  How to analyze their map to identify weak areas and potential problems 
  •  The elements that make up an 'Ideal Customer Experience' 
  •  Where to make improvements that will make the biggest impact

They'll even walk away with an Action Plan - with their goals, tasks, and deadlines for getting it all done. 

You'll be helping your clients build a reputation as someone who truly cares about their customers - the type of reputation which will build a loyal following of customers who sing their praises.  

And they'll be thrilled with you, because of the support and guidance you've given them to make it all possible! 

Get The Ideal Customer Experience Journey Now!

100% No Risk Guarantee

SATISFACTION
100% 
guarantee
Take a look through all the materials.
  
If you don’t think you or your customers can benefit from this content, let us know in the first 7 days, and we’ll give you a full refund. No questions asked.  Just contact us at support@contentsparks.com.

If you like it, keep it. And if you’re ready to take action quickly to get to that next level, you could be closing sales in the first week.

Here's what you'll teach in The Ideal Customer Experience Journey:

Introduction 

You'll start out with an overview of the course and what your students will learn, so that everyone is excited to jump in and get going. This module will help motivate your students to focus on the real reason they're taking your course! 

Module 1 – What is the 'Customer Experience'?

You'll start by discussing the meaning of the term ‘customer experience’, as defined by different experts. You’ll teach about the different stages that customers go through in their journey with a business. And you'll also talk about a much simpler way to think about the customer’s experience, which will make it easier to map it. 

Module 2 – Map Your Current Customer Experience

In Module 2, you’ll jump right in by teaching how to create a big picture map of the touchpoints your learners currently have with their customer and the different types of experiences they now offer. This isn’t about creating a complex infographic that needs 10 professional graphic artists. The map will work for even the most basic business.

Module 3 - The Key Elements of an Ideal Customer Experience

In Module 3, you’ll explore a range of ways your learners can create an ideal customer experience. You'll look at what some top companies do to make that ideal a reality. And, you’ll have your students answer some essential questions that drive everything they'll do moving forward.

Module 4 – Map Your Business’s Ideal Customer Experience

Now it’s time to really get down to business. In Module 4, you’ll help your students describe exactly what type of experience they want their customers to have, no matter where their customers are in their journey. And, of course, they'll start identifying what they need to do to make it happen.

Module 5 - Identify and Prevent Potential Breakdown Points  

 No matter how simple or complex a business is, we all have some touchpoints with customers that are more sensitive than others.

In Module 5, you'll look at some common trouble spots where businesses can lose a customer. You’ll help your learners figure out where their potential breakdown points are, and then plan for how to prevent them.

Module 6 – Next Steps

By this point, your students have done some real hands-on work in mapping how they'll create an ideal customer experience in their business. In the concluding module, you’ll spend some time reviewing what they learned and you’ll have them put together a checklist and action plan for moving forward to success.

Get your license to The Ideal Customer Experience Journey:

And to teach the program above, here’s exactly what you’ll get in The Ideal Customer Experience Journey:

Click on any tab to see a detailed list of course content you'll get with your license:

  • Student Materials

  • Instructor Materials

  • Lead Generation Materials

Student Materials - to Learn & Take Action

* A 47-page Course Book - which gives you content and activity instructions you can use to create a self-study course, eCourse, or online or offline workshop (You’d pay $2,000+ just to learn how to create a course like this, and you’d still have to spend months doing it yourself)  

* Action Guide - 21-page guide which helps your students take action on what they learn, so you’ll have happy, successful customers

* A 11-page Summary Cheat Sheet - which you and your clients can quickly reference to save time, versus having to refer to the book every time (Customers love these!)  

* 11 Colorful Graphics that are used in the course book and slideshow - which not only give a snapshot view of concepts, but also give your content some visual zing (in .pptx and .png) 

* How to Create the Ideal Customer Experience at Each Stage of Their Journey - Infographic (.pptx, .pdf & .png) ($80 Value)
* Bonus Tools List
– A list of tools to create your Customer Experience Map

Not sure about the value of our done-for-you course content? Here’s what business owners just like you have to say about Content Sparks:

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Thanks to Content Sparks, I’ve been able to start a membership site

Thanks to Content Sparks, I’ve been able to start a membership site. I always wanted to do it, but never had the time. I’m charging $27 and $97 per month and am using Content Sparks products to drip new content each month. With 50 members at the $27/month right now, that's an additional $1,350/month right there, all from a $149 investment.

Tamara Patzer
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Thanks to Sharyn Sheldon and her crew at Content Sparks

Just want to give a huge shout-out of thanks to Sharyn Sheldon and her crew at Content Sparks…been reading over some of the material I picked up for my education biz and it's fantastic. It's like having a great script to work with and now as the actor/director it's my job to put my own spin on it…but isn't great to have the script to work from? Again, thanks a bunch for being so great at what you do!

Michael Bridgman Course Creator
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Rapid Course Creation

It's a tremendous help to be able to reduce timeframes from 45 (days) to under a week. And that helps me secure more deals as well, because I can have that turnover time to be able to help support what the client needs, especially in these challenging times.

Chris Gloss Possibilities Coach

Frequently Asked Questions

  • FAQs about The Ideal Customer Experience Journey

  • FAQs about White Label Content

  • How Much Can I save?

  • How Much Can I Earn?

Can I see a sample of the course content?

Sure! You can see an excerpt from the Course Book HERE:

ContentSparks.com/CustExperience_Sample

And if you have more questions, you can always content us at support@contentsparks.com

What are the specific learning objectives for the course?

The following are the learning objectives your students will achieve when you teach the course on The Ideal Customer Experience Journey as shown in the Course Book.
By the time you complete the course, you will be able to:

  • Define what the customer experience is and why it's so important.
  • Map the customer experience that you currently offer your customers so that you can identify weak areas that need improvement or areas where there are potential problems
  • Describe the elements that make a good customer experience, as well as examples of these elements in real life.
  • Re-create your business’s customer experience map so that you can make improvements at each point that will impact the experience as a whole
  • Identify trouble areas you're likely to have in your map so that can figure out ways ahead of time to prevent the customer experience from breaking down
  • Walk away from the course with goals, specific tasks, and deadlines for getting the improvements done.

Can I teach this course if I've not taught these skills before?

Yes... absolutely!


You can work through the course yourself and be your own case study to share with your audience. You can document your steps, and share your feelings about each stage in your journey. When you've done it yourself you will find it easier to teach. Another way to teach  The Ideal Customer Experience Journey if you don't have much experience in the area is to teach a beta cohort. This group of people understand they're working with you to test the program and will share their progress with you.

 
You will also find interviews with entrepreneurs that are experts in providing an exceptional customer experience can help fill any perceived knowledge gap.

Does this course only work online or can it also be an in-person workshop?

Here at Content Sparks, we've given you everything you need to run your courses online virtually. However, you'll find the content is easy to adapt to an in-person training with some simple replacement of the virtual logistics, group coaching, or live seminar. Just have students do the action steps as small group and partner activities and then reconvene to debrief and discuss their results. 

Many of our clients do amazing in-person events with our course kits, and you will too! 

Can I create a high ticket offer with this?

Yes! You can add in some personal coaching sessions (we recommend 4) and sell this in the $997-$1497 range. You can expand it to include a mastermind and charge up to $3,000 per person.
You could also turn this whole course into a VIP weekend, and deliver The Ideal Customer Experience Journey in person in a luxury venue
A little extra thought turns The Ideal Customer Experience Journey into a priceless high-ticket offer that gives a brilliant ROI and increased revenue for you.

The Thing to Keep In Mind...


While there are other done-for-you content companies out there, only Content Sparks specializes in sales and marketing products.  

Our products are developed by our in-house team, so this isn’t available for sale anywhere else.  

And 'The Ideal Customer Experience Journey' was based on our 30+ years of experience developing products just like this one for Fortune 500 companies and small business owners...programs that get results.

Get your license to The Ideal Customer Experience Journey: Only $297

100% No Risk Guarantee

SATISFACTION
100% 
guarantee
Take a look through all the materials.
  
If you don’t think you or your customers can benefit from this content, let us know in the first 7 days, and we’ll give you a full refund. No questions asked.  Just contact us at support@contentsparks.com.

If you like it, keep it. And if you’re ready to take action quickly to get to that next level, you could be closing sales in the first week.

Again, this is Sharyn Sheldon, and thanks for reading.  

I hope you enjoy teaching The Ideal Customer Experience Journey and I’m so excited to see what it’s going to do for your business and for your customers!

sharyn sheldon signature 2020 1 1

P.S. On the fence? Think about it this way...  

There’s a risk-free guarantee...   There's PROOF this works....  

And since it's EASIER to do this than to do it all yourself, why not give it a shot?

P.P.S. If you don't buy this, will your business hit a plateau?  

Will you continue to have to trade time for money?  

Or will you have to work even more hours to increase revenue, maybe even at the expense of your personal life?  

Don't let that happen to you.  

Get this now, and let’s start growing your business today.

Grab your license to The Ideal Customer Experience Journey now:

Here are a few ideas for using your content...

  • Use a section of the content as a free giveaway to get more email subscribers on your list
  • Use the slides and speaking notes to run a webinar. Then follow up with paid coaching or consulting sessions
  • Customize and sell your own ecourse and follow it up with additional coaching or more in-depth training on each sub-topic.
  • Use sections of the content for an autoresponder series that pre-sells the entire course, all combined as a paid ebook, webinar, or live workshop.
  • Use the slides and speaker notes to create a video series for your clients, with the worksheets as downloads to accompany each video.
  • Add the content to your paid membership site as a valuable learning resource
  • Share the graphics, infographics, and tweets on social media to promote the course (paid or as a lead magnet), or just to drive traffic to your site
  • Combine this course with other courses at Content Sparks to create a longer educational series or curriculum